Right of Withdrawal

The Customer has the right to withdraw from the purchase contract for any reason whatsoever, without explanation and without penalty, without prejudice to the cases of exclusion provided for in Section IV below. In order to exercise this right, the Customer shall send Maison Rode a notice within 14 days from the date of receipt of the Products by sending an email to Customer Service maisonrodesc.gmail.com, if you wish to exercise your right of withdrawal before having received the Products, notice of withdrawal may be sent at any time prior to their receipt.

Maison Rode’s Customer Service shall, upon receipt of the communication, open a file for the management of the return and communicate to the Customer instructions on how to return the Products, which shall take place by means of a courier indicated by Maison Rode itself.

The right of withdrawal is governed by the following conditions:

a. The right applies to the purchased Product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the right of withdrawal only on part of the purchased Product.

b. In the event of exercise of the right of withdrawal Maison Rode shall refund the Customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date the notice of withdrawal was received, without prejudice to Maison Rode’s right to suspend payment of the refund until actual receipt of the goods. Refunds will be made using the same method of payment used by the Customer, unless the Customer has expressly requested a different method. In the case of a bank transfer, it will be the Customer’s responsibility to provide the bank details on which to obtain reimbursement (account holder, name and address of the Bank and IBAN).

c. Also in order to be able to guarantee the gratuitousness of the return pursuant to Article 8 below, the Products must be returned in the same box in which they were received.

d. In addition to the cases mentioned in the Foreword (non-consumer customer and/or customer requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to Art. 59 d.lgs 21/2014:

• order of customised or clearly customised products;
• order of products that are likely to deteriorate or expire rapidly;
• order of sealed Products that are not suitable for return for hygienic or health protection reasons or that have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that are “liable to deteriorate or expire rapidly” include both foodstuffs (including wines, spirits and beverages) and cosmetics, since the characteristics and qualities of these types of Products are subject to alteration also as a consequence of inappropriate storage. Therefore, for reasons of hygiene and Customer protection, the right of withdrawal shall only apply to Products purchased on the Online Shop that can be returned to Maison Rode and put back on the market without endangering the health of consumers (such as books, gadgets, kitchen utensils, etc.).

In cases where the right of withdrawal is excluded, Maison Rode shall return the purchased Products to the Customer, charging him/her for the shipping costs.